As a workspace administrator, you can view and manage all self-hosted and cloud-hosted workspaces linked to your cloud account.
View workspace information
Log into your cloud account.
Click Workspaces from the sidebar menu.
The list of workspaces is displayed.
The following information is displayed:
The names and domains of the workspaces.
The region and deployment of the workspaces.
Self-hosted/self-managed workspaces: These refer to workspaces that you deploy and host on your choice of server. It supports all plans.
SaaS cloud workspaces: These refer to workspaces hosted by Rocket.Chat on our cloud. It supports the Pro and Enterprise plans.
The status of the workspace.
Click the kebab menu to see the actions that can be taken for the workspace. For self-managed workspaces, you can remove the workspace and cancel the subscription. See Workspace actions for details.
Click any workspace to view its plan, push notification limit, total usage, and push notification usage.
If you want multiple cloud-hosted workspaces under the same cloud account, contact us at [email protected].
Manage your workspace subscription
When you deploy a new workspace, here are some important details to note:
The new workspace is automatically subscribed to the Starter plan.
As you exceed the scale limits of the Starter plan, your workspace is granted a 30-day Pro plan trial to explore the Rocket.Chat features that are accessible on the Pro plan. You can subscribe to the Pro plan from the Rocket.Chat Cloud portal.
If your workspace is already subscribed to the Pro plan and exceeds the scale limits, you are granted a 30-day Enterprise trial to experience the Rocket.Chat features that are available on the Enterprise plan. You must contact the Sales team to purchase an Enterprise subscription.
Cloud-hosted workspaces start with a Pro trial, not the Starter plan. Contact our sales team to upgrade your cloud-hosted workspace to the Pro or Enterprise plan. You cannot modify subscriptions for cloud-hosted workspaces on the Rocket.Chat Cloud portal.
Upgrade or downgrade your workspace plan
For self-managed workspaces, you can manage your workspace subscription with the following steps:
Log in to your Rocket.Chat Cloud account.
Go to Workspaces and select your workspace.
Click Subscribe or Manage subscription (if you already have a subscription).
The Manage Subscription panel appears, allowing you to update your plan or add-ons as follows:
Add plan or add-on: Select the Pro Seats.
Choose your billing cycle: Monthly or Yearly.
Update the units of Seats (workspace users) you want to purchase for the selected plan. A minimum of 51 seats is required.
Click Save to continue. Validate your checkout, enter your card details, and click Subscribe to complete the purchase.
After a successful checkout:
Your subscription is activated.
You will receive an invoice via email.
If you decrease the number of purchased seats, the difference is refunded as a credit to your Rocket.Chat Cloud account.
Once your subscription is active, navigate to Administration > Subscription on your workspace and click Sync license updates to apply these changes. To cancel your subscription, see Cancel Workspace Subscription.
You can manage only the Pro plan subscription directly through Rocket.Chat Cloud. To subscribe to the Enterprise plan for a self-managed workspace, contact our sales team.
To purchase the MAC pack add-on, contact our sales team.
Workspace actions
You can take the following actions on a workspace:
Restart a workspace
Cancel a workspace
Update a workspace
Restarting and updating workspaces from Rocket.Chat cloud is only available for cloud-hosted workspaces.
Restart workspace
If you encounter any problems with your workspace, you can try restarting it to resolve the issue. This disconnects you from the workspace, which is then shut down and restarted. A server restart is recommended for minor performance issues like slow messages. Once you restart your workspace, it may take anywhere from 1 to 5 minutes (depending on the number of users) for it to become available again.
To restart your workspace,
From the sidebar menu, click Workspaces.
Click the kebab menu icon beside the workspace and select Restart.
Cancel workspace
You have the option to cancel your subscription and hibernate your workspace.
To cancel a workspace,
From the sidebar menu, click Workspaces.
Click the kebab menu icon beside the workspace and select Cancel.
Only workspace administrators can terminate subscriptions from Rocket.Chat cloud.
When canceling a workspace, the status shows as "canceling" until the end of your billing cycle. Once the billing cycle is over, the status changes to "canceled".
Should you reconsider your decision within 30 days of canceling your workspace, contact us at [email protected] to restore your workspace. However, if more than 30 days have elapsed, you need to create a new workspace.
Update workspace
You can update your workspace to the latest Rocket.Chat version from your cloud account.
To update your workspace,
From the sidebar menu, click Workspaces.
Click the kebab menu icon beside the workspace and select Update.
Upgrade to Starter from Community workspace
If you are using a Community workspace, you can upgrade to the Starter plan from the cloud portal.
Log in to your Rocket.Chat cloud account.
Go to the Workspaces tab and locate the Community workspace that you want to upgrade.
Click the kebab menu against the workspace and select Upgrade to Starter. Your workspace will be subscribed to the Starter plan.
The Upgrade to Starter option will be unavailable if the workspace exceeds the Starter plan limits.
Alternatively, you can upgrade to the Starter plan from your workspace with the following steps:
Navigate to Adminstration > Workspace > Subscription. A banner is displayed for you to switch plan if your workspace is eligible for the Starter plan.
Click the Switch plan button and complete the steps to upgrade your workspace. Your workspace will be subscribed to the Starter plan.
In the next section, we'll highlight handling invoices for your subscriptions.