From your Rocket.Chat Cloud account, you can access and download your invoices, as well as manage the payment methods linked to your subscriptions.
View and download invoices
You can access a full list of invoices related to your self-service subscriptions and filter them by product or workspace. Invoices are available in PDF or CSV format, and you can select multiple invoices for batch downloads.
To view and download your invoices:
In the sidebar menu, click Invoices.
Browse the list of available invoices. Each invoice includes key details to help you track and manage your billing:
Workspace: The workspace associated with the invoice
Product: The subscription or service billed (e.g., Pro Seats)
Status: Indicates whether the invoice has been paid or not
Amount: The total amount billed, including applicable taxes
Date: The billing date of the invoice
To export selected invoices, check the boxes next to them and click Download CSV.
Only invoices for self-service subscriptions on the Cloud portal are displayed here. Invoices for sales-enabled subscriptions are not included here.
Add and manage payment methods
Rocket.Chat Cloud allows you to add multiple credit or debit cards for subscription payments. You can also set one card as your default payment method.
To add a payment method:
From the sidebar, click Payment Methods.
Click Add Payment Method.
Enter your credit or debit card details.
Click Add Card to save the payment method.
To delete or set a card as default:
From the sidebar, click Payment Methods. A list of saved payment methods is displayed.
Click the kebab menu beside the card to display the dropdown options.
Click Delete to delete a payment method.
Click Make Default to set it as the default payment method for your cloud account.
If you have only one credit card added, you can't delete it here. Contact [email protected] for assistance.
Accepted payment methods
Rocket.Chat Cloud supports different payment options depending on how your organization manages its subscription:
Self-service subscriptions:
You can pay using credit cards or U.S. bank account details (ACH debit transfer).Sales-enabled subscriptions:
If your subscription is managed through the Rocket.Chat Sales team, the supported payment method is wire transfer.