Workspaces
As a workspace administrator, you can view and manage all the workspaces linked to your cloud account.
View workspace information
Log into your cloud account.
Click Workspaces from the sidebar menu.
Click on the workspace from the list of workspaces displayed.
You can view the workspace plan, push notification limit, total usage, and push notification usage of the workspace.
If you want multiple cloud-hosted workspaces under the same cloud account, please contact us at support@rocket.chat.
Manage your workspace subscription
Note the following points when you deploy a new workspace:
The new workspace is automatically subscribed to the Starter plan.
As you exceed the scale limits of the Starter plan, your workspace is granted a 30-day Pro plan trial to explore the Rocket.Chat features that are accessible on the Pro plan.
If your workspace is already subscribed to the Pro plan and you exceed the scale limits, a 30-day Enterprise trial is granted to your workspace to experience the Rocket.Chat features that are available on the Enterprise plan.
Cloud-hosted workspaces start off with a Pro trial, not the Starter plan.
You can modify your workspace plan on Rocket.Chat Cloud, with the option to upgrade, downgrade, or switch to monthly or yearly plans.
To subscribe to our Enterprise plan, contact our sales team.
Register your self-managed workspace
On the Workspaces tab, click Register self-managed. You have two options to register your workspace to Rocket.Chat cloud:
Continue Online with Cloud Services
Online cloud services provide you with benefits such as mobile push notifications, access to marketplace apps, and communication with external providers.
To register, paste the Registration Token in your workspace from Administration > Connectivity Services > Token.
Continue Offline
If you have an air-gapped deployment, continuing offline will result in the loss of all of the Cloud Services benefits listed previously. To change to online later, you will need to contact the Rocket.Chat Sales Team.
To learn how to register an offline workspace, see Air-gapped Workspace Registration.
Upgrade or downgrade your workspace plan
Log in to your Rocket.Chat Cloud account.
Navigate to Workspaces and select the workspace.
Click Subscribe.
A Manage Subscription panel is displayed, providing options for the add-on or plan subscriptions to select from.
Add plan or add-on: Select the plan or add-on you want to subscribe to.
Select your billing plan cycle as Monthly or Yearly.
Update the units of Seats (additional workspace users) or MAC packs you want to purchase for the selected plan. Click Save to continue. Validate the checkout, add your card details, and click Subscribe to complete the purchase.
Click Save to continue. Validate the checkout, add your card details, and click Subscribe to complete the purchase.
You can purchase MAC packs only for the plan that you are on. For example, if you are on the Starter plan, to purchase Pro Mac packs, you must also purchase Pro seats.
Upon successful checkout, your subscription is activated and you receive an invoice via email. If you decrease the number of already purchased seats, the cost is refunded as a credit to your Rocket.Chat Cloud account.
Once your subscription is successful, navigate to Administration > Subscription on your workspace and click Sync license updates to sync these changes. To cancel your subscription, referCancel Workspace Subscription.
Workspace actions
You can take the following actions on a workspace:
Restart a workspace
Cancel a workspace
Update a workspace
Restarting, updating, and canceling workspaces from Rocket.Chat cloud is only available for cloud-hosted workspaces.
Restart Workspace
If you encounter any problems with your workspace, you can try restarting it to resolve the issue. This disconnects you from the workspace, which is then shut down and restarted. A server restart is recommended for minor performance issues, such as slow messages. Once you restart your workspace, it may take anywhere from 1 to 5 minutes (depending on the number of users) for it to become available again.
To restart your workspace,
From the sidebar menu, click Workspaces.
Click the kebab menu icon beside the workspace and select Restart.
Cancel Workspace
To terminate your subscription and hibernate your workspace, you have the option to cancel it.
To cancel a workspace,
From the sidebar menu, click Workspaces.
Click the kebab menu icon beside the workspace and select Cancel.
Only workspace administrators can terminate subscriptions from Rocket.Chat cloud.
When canceling a workspace, the status shows as "canceling" until the end of your billing cycle. Once the billing cycle is over, the status changes to "canceled".
Should you reconsider your decision within 30 days of canceling your workspace, please contact us at support@rocket.chat to restore your workspace. However, if more than 30 days have elapsed, you need to create a new workspace.
Update Workspace
You can update your workspace to the latest Rocket.Chat version from your cloud account.
To update your workspace,
From the sidebar menu, click Workspaces.
Click the kebab menu icon beside the workspace and select Update.
With your Rocket.Chat cloud account, you can manage both self-hosted and cloud-hosted workspaces. This includes subscribing to plans and add-ons for the workspace. In the next section, we'll highlight handling invoices for your subscriptions.
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