Push Notifications
There are two ways to set up push notifications with Rocket.Chat:
- Push Gateway
- Self Configured
Select this option if you and your users intend to use the official Rocket.Chat mobile applications. We set up a push gateway holding our keys to enable push alerts to be received on our official mobile application by any server. Doing this safeguards the secret keys required to transmit notifications to you and your users via Apple(APN) and Google (FCM) systems.
You'll have to white-label your app if you don't want to use our push gateway.
The push notification workflow for Rocket.Chat is designed to be fast, reliable, and flexible, allowing users to stay informed and engaged with their chat messages and channels even when they're not actively using the app.
The flowchart below describes the workflow of Rocket.Chat notifications from when a message is sent to when its notification is delivered.
Rocket.Chat Push Notification Workflow
Here are some potential causes to watch out for if you notice that notifications are not being delivered. The notification will not be sent if:
- The room notifications are disabled.
- The user ignores the sender.
@here,@allnotifications are disabled, and the message is@here,@all.- The user is not active, or their status is set to Busy.
- The user notification is not connected to Desktop or Mobile.
- The user settings to always display mobile notifications is not ON.
- The user room preference is set to Nothing, or use a default preference set to Nothing.
- The room members count is bigger than the limit for disabling notifications.
Last modified 27d ago