Rocket.Chat offers a range of plans designed for different team sizes, hosting needs, and levels of support.
This guide compares the Community (free & open-source) and premium plans (Starter, Pro, and Enterprise) to help you choose the best option for your organization.
Plan overview
Feature | Community (Free & open source) | Starter | Pro | Enterprise |
|---|---|---|---|---|
Best for | Self-managed teams | Small teams / trials | Scaling organizations | Large enterprises |
Users | Depends on infrastructure | Up to 50 | Up to 500 | Custom |
Hosting | Self-hosted only | Cloud / Dedicated | Cloud / Dedicated | Dedicated / Custom |
Support | Community support | Standard | Additional support options | SLA + premium support |
Omnichannel contacts | — | Up to 100 | Up to 100 | Custom |
Core features | Messaging, groups, file sharing | Premium features (limited) | Additional premium features | Full feature set |
Customization & integration | Supported | — | — | Advanced customization |
For a detailed comparison of all Rocket.Chat plans, including features, limits, and pricing, visit our pricing page.
Enterprise plan
The Rocket.Chat Enterprise plan is designed for large organizations that need a secure, scalable, and highly customizable communication solution. It is built to meet the requirements of industries with strict regulatory and compliance needs, with a focus on performance, reliability, and advanced integrations.
Key features:
Large-scale capacity: Built for organizations with extensive, compliance-oriented environments.
Advanced capabilities: Supports multiple server instances, microservices architecture, and advanced user management, including guest access.
Compliance tools: Designed to meet complex regulatory and compliance requirements.
Customization and integration: Flexible customization and integration with existing systems.
Support: Includes standard support.
Additional options:Support Plus (2-hour SLA, 24×7 hotline, dedicated CSM)
Mission Critical (30-minute SLA, direct access to Level 2 support, includes all Support Plus benefits). See the Support Center for more details.
Hosting: Premium and dedicated cloud hosting environments.
Scalability and reliability: Designed for high scalability and reliability, suitable for mission-critical operations.
Add-on: Available add-ons include Rocket.Chat AI, VoIP, and MAC to enable advanced features.
Federation: Built-in federation capabilities for communication across federated workspaces.
Ideal for:
Large enterprises: Organizations that require a scalable, secure, and customizable collaboration solution.
Highly compliance industries: Such as finance, healthcare, and government, where compliance and reliability are critical.
See how the Enterprise trial works, including activation, duration, and trial behavior.
Pro plan
Available from Rocket.Chat version 6.5 or higher, the Pro plan is designed for growing organizations that need enhanced features and expanded support. It provides increased user capacity, additional premium capabilities, and a seamless collaboration experience for teams scaling their operations.
Key features:
User capacity: Supports up to 500 users.
Monthly active contacts: Supports up to 100 omnichannel contacts.
Customization: Allows removal of the Rocket.Chat watermark.
Hosting: Premium and dedicated cloud hosting environments.
Ideal for:
Scaling organizations: Businesses expanding their use of premium features.
Enhanced support requirements: Teams that need additional support and hosting services for more complex operational needs. See the Support Center for detailed information.
See how the Pro trial works, including activation, duration, and what happens when it ends.
Starter plan
The Starter plan is automatically provisioned when you install or upgrade to Rocket.Chat version 6.5 or higher. It provides access to most premium features with usage limitations.
As your workspace grows or usage increases, you may be moved to a trial license to continue uninterrupted service, with the option to upgrade to a paid plan (Pro or Enterprise) or switch back to the Community plan.
Key features:
User capacity: Supports up to 50 users.
Monthly active contacts: Supports up to 100 omnichannel contacts.
Premium features: Access to premium features like read receipts, multiple queues, and more.
Notifications & apps: Unlimited push notifications and a broad app selection.
Channel access: Full access to all channels, including WhatsApp (omnichannel).
Usage and scalability:
Ideal for smaller environments: Perfect for trial phases, small teams, or personal projects.
Flexible scaling options: Upgrade or adjust your usage if you exceed the Starter plan limits.
Open source commitment: Easily switch to a Community workspace for a fully open-source experience.
Community workspaces
Rocket.Chat Community is the free, open-source, and self-hosted version of the platform. It is designed for teams that value data ownership and the flexibility to manage their own infrastructure.
Key features:
Open source: Free to use, modify, and distribute, with source code available on GitHub.
Self-hosted: Deploy on your own servers for complete data control and enhanced privacy.
Core chat features: Includes messaging, group chats, and file sharing.
Customization and integration: Supports integration with external tools and customization to fit specific needs.
Community support: Maintained by an active user and developer community, with access to documentation, forums, and guides. See the Community Resources for more details.
Limitations: Does not include advanced features, enterprise-grade support, or hosting options available in premium plans.
Ideal for:
Self-managed environments: Teams with in-house technical capabilities to manage and maintain their infrastructure.
Privacy-conscious organizations: Organizations that prioritize full data control and ownership.
Open-source adopters: Users who prefer or require open-source software for flexibility and customization.
If you need help deciding on a plan, reach out to our support team for guidance.