After you make yourself available to receive/make calls, you can start taking inbound calls.
Call operations
As an agent, you can handle the following call operations:
Call in progress
Click the Accept button to accept the call. The ongoing call appears as shown below:
Please note that messages are not available on a phone call room.
Mute and unmute call
You have controls to mute/unmute calls.
Hold and resume calls 
If your workspace is subscribed to any of Rocket.Chat's premium plans, you can hold and resume calls according to your workflow needs.
Device settings
Switching devices during an ongoing call is available to workspaces subscribed to any of Rocket.Chat's premium plans.
Call wrap-up
After the call ends you can leave your notes in the call wrap-up. This feature is only available to workspaces subscribed to any of Rocket.Chat's premium plans.
