From your Rocket.Chat Cloud account, you can view invoices for self-service subscriptions and manage the payment methods associated with your cloud account.
Only invoices and payment methods for self-service subscriptions can be managed through the Cloud portal. For subscriptions managed by the Rocket.Chat Sales team, contact your Rocket.Chat representative.
View and download invoices
The Invoices page displays invoices associated with your self-service subscriptions. You can filter invoices by product or workspace and export one or more invoices.
To view your invoices:
Sign in to your Rocket.Chat Cloud account.
From the sidebar, select Invoices.
Review the available invoices.
Each invoice contains the following information:
Field | Description |
|---|---|
Workspace | The workspace associated with the invoice |
Product | The subscription or service included in the invoice |
Status | The invoice’s payment status |
Amount | The total billed amount, including applicable taxes |
Date | The invoice’s billing date |
Invoices are available in PDF or CSV format, and you can select multiple invoices for batch downloads.
Add a payment method
You can add multiple credit or debit cards to your Rocket.Chat Cloud account and designate one as the default payment method.
To add a card:
From the sidebar, select Payment methods.
Select Add payment method.
Enter the following card and billing information:
Card number
Expiration date
CVC
Name on card
Street address
State
City
ZIP or postal code
Country
Select Add card.
The card is added to the list of available payment methods.
If only one card is associated with the account, you cannot delete it from the Cloud portal. Contact Rocket.Chat Support for assistance.
Accepted payment methods
Available payment methods depend on how the subscription is managed:
Subscription type | Payment methods |
|---|---|
Self-service subscription | Credit or debit card; US bank account through ACH debit, where available |
Sales-managed subscription |