As a workspace administrator, you can view and manage all workspaces connected to your Rocket.Chat Cloud account. This includes managing self-managed and cloud-hosted workspaces, updating workspace subscriptions, and setting custom domains for cloud-hosted deployments.
There are two types of workspaces on Rocket.Chat Cloud:
Self-managed workspaces: You deploy self-managed workspaces and host them on your infrastructure with full control over your data. They’re available on all plan tiers.
Cloud-hosted workspaces: Rocket.Chat fully manages cloud-hosted workspaces, which are hosted on our dedicated infrastructure. They’re only available on Pro and Enterprise plans.
View workspace information
To view all workspaces linked to your Cloud account:
From the sidebar, click Workspaces.
A list of connected workspaces is displayed. For each workspace, you’ll see:
Workspace name and domain
Deployment type (cloud-hosted or self-managed)
Region
Status (e.g., active, canceling, canceled)
You can also click on any workspace to view detailed information, including:
Plan type
Push notification usage and limits
Total user count
If you want multiple cloud-hosted workspaces under the same cloud account, contact us at [email protected].
Restart a workspace
If you encounter any problems with your cloud-hosted workspace, you can try restarting it to resolve the issue. This disconnects you from the workspace, which is then shut down and restarted. A server restart is recommended for minor performance issues like slow messages. Once you restart your workspace, it may take anywhere from 1 to 5 minutes (depending on the number of users) for it to become available again.
To restart your cloud-hosted workspace,
From the list of workspaces, click the kebab menu next to the workspace.
Select Restart.
Update a workspace
You can update your cloud-hosted workspace to the latest Rocket.Chat version directly from the Cloud portal.
To update your cloud-hosted workspace,
From the list of workspaces, click the kebab menu next to the workspace.
Select Update.
Cancel a workspace
Canceling a workspace places it into a hibernated state and ends billing at the end of the current cycle. Only workspace administrators can cancel subscriptions from the Cloud portal.
To cancel your workspace,
From the list of workspaces, click the kebab menu next to the workspace.
Select Cancel.
After cancelling the workspace, here are some essential details to take note of:
The workspace status changes to Canceling until the billing cycle ends.
Once the billing cycle is over, the status changes to Canceled.
You can restore it within 30 days by contacting [email protected]. Otherwise, you’ll need to create a new one.
You can only cancel workspaces on trials or self-service subscriptions.
Remove a workspace
You can unregister a self-managed workspace from your Cloud account. This removes your workspace from the Cloud dashboard but does not affect the workspace itself.
To unregister your workspace,
From the list of workspaces, click the kebab menu next to the workspace.
Select Remove.
Now that you’ve learnt how to perform various actions on your workspaces, the next step is to Upgrade or Downgrade Your Workspace Subscription.