As a workspace administrator, you can view and manage all workspaces linked to your Rocket.Chat Cloud account.
This includes:
Managing both self-managed and cloud-hosted workspaces
Updating workspace subscriptions
Configuring custom domains for cloud-hosted deployments
There are two types of workspaces on Rocket.Chat Cloud:
Self-managed workspaces: You deploy self-managed workspaces and host them on your infrastructure with full control over your data. They’re available on all plan tiers.
Cloud-hosted workspaces: Rocket.Chat fully manages cloud-hosted workspaces, which are hosted on our dedicated infrastructure. They’re only available on Pro and Enterprise plans.
View workspace information
To see all workspaces linked to your Rocket.Chat Cloud account:
In the sidebar, click Workspaces.
You'll see a list of connected workspaces. For each workspace, the following information is displayed:
Workspace name and domain
Region
Deployment type (cloud-hosted or self-managed)
Current plan
Status (e.g., active, canceling, canceled)
Click on any workspace to view more details, including:
Plan type
Active and connected users
Storage space
Push notification usage and limits
Need multiple cloud-hosted workspaces under the same account? Contact us at [email protected].
Restart a workspace
If you're experiencing issues with your cloud-hosted workspace, restarting it can often help resolve minor problems, such as slow message delivery or temporary unresponsiveness.
Restarting will disconnect all users and shut down the workspace temporarily before starting it again. The process usually takes 1 to 5 minutes, depending on the number of users.
To restart your cloud-hosted workspace:
From the list of workspaces, click the kebab menu (three dots) next to the workspace.
Select Restart from the dropdown.
You’ll see a notification that says “Workspace restarted!” once the restart has been successfully triggered.
Wait a few minutes for the workspace to come back online before attempting to reconnect.
Restarting is safe and non-destructive, it doesn't affect your data or settings.
Update a workspace
You can update your cloud-hosted workspace to the latest Rocket.Chat version directly from the Cloud Portal.
To update your cloud-hosted workspace:
From the list of workspaces, click the kebab menu (three dots) next to the workspace you want to update.
Select Update from the dropdown.
A confirmation pop-up will appear.
From the version dropdown, select the Rocket.Chat version you'd like to update to (e.g.,
7.8.0).Review the details and click Yes, update my workspace to start the update.
Cancel a workspace
Canceling a workspace places it into a hibernated state and stops billing at the end of the current billing cycle.
Only workspace administrators can cancel subscriptions via the Cloud Portal.
To cancel a workspace:
From the list of workspaces, click the kebab menu (three dots) next to the workspace.
Select Cancel.
After cancellation, keep the following in mind:
The workspace status will change to Canceling until the billing cycle ends.
After the cycle ends, the status updates to Canceled.
You can restore the workspace within 30 days by contacting [email protected]. After that, a new workspace must be created.
You can only cancel workspaces that are on trial or self-service subscription plans.
Remove a workspace
You can unregister a self-managed workspace from your Rocket.Chat Cloud account. This action removes the workspace from your Cloud dashboard but does not delete the workspace or its data from your infrastructure.
To remove a workspace:
From the list of workspaces, click the kebab menu (three dots) next to the workspace.
Select Remove.
Now that you know how to manage your workspaces, the next step is to learn how to Upgrade or Downgrade Your Workspace Subscription.