Apply Workspace License

As of December 15, 2023, Rocket.Chat has ceased support for connections from cloud services and official mobile/desktop apps to workspaces running legacy versions outside our support window. Users on unsupported legacy servers are advised to upgrade to the latest Rocket.Chat version to ensure continued access to cloud, mobile, and desktop applications. Each Rocket.Chat version is supported for six months post-release.

Subscribing to Rocket.Chat's premium plans give your workspace access to advanced features designed to meet the needs of growing teams and businesses. Whether you’re using a self-managed or cloud-hosted workspace, these plans provide tools that support enhanced collaboration and secure communication. When you subscribe to a new plan, a license is applied to your workspace, enabling the premium features included in that plan.

After deploying and registering a self-managed workspace or setting up a SaaS trial workspace, you can acquire a license through either of these two subscription methods:

  1. Self-service subscription

  2. Sales-enabled subscription

Self-service subscription

The self-service subscription process allows you to manage your workspace plan directly through the Rocket.Chat Cloud portal. Follow these steps to complete the process:

  1. Log in to your Rocket.Chat Cloud account.

  2. Navigate to Workspaces and select your workspace.

  3. Click Subscribe to open the subscription cart for the workspace.

  4. Select the Pro Seats plan, set the billing cycle (Monthly or Yearly), and update the number of seats based on your needs.

  5. Review your selections and click Save to continue to the Stripe checkout page.

  6. Enter your payment details and click Subscribe to complete the purchase.

  7. After a successful payment, you’ll be redirected back to the Cloud portal, where your workspace reflects the updated subscription.

  8. To apply the new license, log into your workspace as an administrator. Navigate to Administration > Workspace > Subscription and click the Sync license update button. This fetches your updated workspace license from Rocket.Chat Cloud.

After syncing, your workspace is updated with the new plan, and the details are visible on the Subscription page. To update your subscription or purchase add-ons like MAC packs, refer to Manage your workspace subscription.

The self-service subscription only supports the Pro plan. Refer to sales-enabled subscription for the Enterprise plan.

Sales-enabled subscription

If you opt for the sales-enabled subscription, you must contact our Sales team for a valid license. This option offers the flexibility to discuss your requirements and finalize the subscription based on your preferences. Continue with the following steps to complete your subscription:

  1. Contact our sales team here.

  2. After your purchase is finalized, you’ll receive a welcome email with further details of the subscription.

  3. To apply the new license, log into your workspace as an administrator. Navigate to Administration > Workspace > Subscription and click the Sync license update button. This fetches your workspace license from Rocket.Chat Cloud.

After syncing, your workspace is updated with the new plan, and the details are visible on the Subscription page.

How to sync workspaces below version 6.5 and 6.0

  1. For workspaces below version 6.5, go to Administration > Workspace > Registration > Manage. For workspaces below 6.0, go to Administration > Connectivity Services.

  2. Then, click Sync.

Keep in mind that older workspace versions may be out of the support window duration. To learn about this, see support prerequisites and version durability.

To apply license on an air-gapped workspace, refer to Air-Gapped License.

Cancel workspace subscription

To cancel your workspace subscription and revert to Community, go to Administration > Workspace > Subscription and click the Cancel Subscription button. This option is only available for self-service subscriptions on the Starter plan or any trial.

For sales-enabled subscriptions, if the contract expires without renewal, the workspace will automatically revert to the Community plan.

When you cancel your self-service subscription, your workspace will still function with a paid license until the end of your billing period.