Subscription

The Subscription page displays information related to your workspace subscription. To access this page, go to Administration > Workspace > Subscription.

You can find the following details :

• Workspace plan information, renewal date, and the type of hosting.

• The available features for your workspace are according to the subscribed plan.

• The number of available user seats on your workspace. Each unique user occupies one seat. Deactivated users do not occupy seats. The active license type defines the total number of seats. For further information, see the Fair Use Allowance FAQ and License Application.

• The number of available monthly active contacts (MACs) is the number of unique omnichannel contacts engaged during the calendar month. For details, see Monthly Active Contacts.

Subscription actions

You can take the following actions from the Subscription page:

• Sync license update: Sync the workspace license with the Rocket.Chat Cloud in case any changes have been made to your workspace license.

• Manage subscription: Purchase additional user seats or upgrade your plan. The workspace admin who created the workspace is redirected to the Rocket.Chat cloud portal from where they can manage the subscription. See the cloud Workspaces document for details.

• Cancel workspace subscription: To cancel your workspace subscription and revert to Community workspace, click the Cancel Subscription button. You can only cancel your subscription from the workspace when you have subscribed to the Starter plan or to any of our trials. For other plans, log in to the Rocket.Chat cloud portal to cancel your subscription.

Community workspace subscription details

If you are a Community user, you can find the following additional workspace details:

• Apps: View the app limit details for the Community workspace.

• Active sessions: Total concurrent user connections to the workspace. A single user can be connected multiple times. User presence service is disabled at 200 or more to prevent performance issues.

• Active sessions peak: Highest amount of active connections in the past 30 days.