What defines a seat?
A seat is any user with an Active or Pending status in the user panel, regardless of whether they have logged in.
The following do not count as seats:
Deactivated users
App users
What are the seat limits for Rocket.Chat plans?
Starter: Up to 50 users
Enterprise, Government, and Defense plans: Custom limits based on your organization’s needs
To upgrade your plan, request a PoC from our team at https://www.rocket.chat/sales-contact.
What happens if I exceed the seat limit?
You cannot exceed your seat limit by adding new users, once the limit is reached, additional users cannot be added.
If a premium license is applied to a workspace that already exceeds its allowed number of seats, the license may not be valid until the seat count is brought within the limit.
Recommendation: To avoid service disruptions, ensure your number of seats stays within your plan’s limit.
Does Rocket.Chat have a fair use allowance policy?
Yes. Rocket.Chat applies a fair use allowance policy to ensure reliable performance and fair resource usage across workspaces.
For full details, see the Fair Use Allowance FAQ.