What plan do I need for Rocket.Chat Voice?
Rocket.Chat Voice requires an active premium plan. If you need to upgrade, contact the Sales team.
Which platforms support Rocket.Chat Voice?
Rocket.Chat Voice is available on the following platforms:
Web
Desktop app
Mobile app (beta)
For mobile, the workspace administrator must enable the Mobile Ringing setting before users can make or receive calls. Screen sharing is not supported on mobile browsers or the mobile app.
Can I make calls to external phone numbers (PSTN) with Rocket.Chat Voice?
Yes, but only when SIP integration is configured. To place or receive calls from traditional phone numbers or external VoIP systems, visit Configure Rocket.Chat Voice via SIP Integration.
Can I use LDAP to automatically assign voice call extensions to users?
If you are using LDAP, you can map the Extension Field setting in your LDAP Data Sync configuration to automatically assign extensions to users from your directory. If this attribute is not configured in your LDAP mapping, extensions must be assigned manually. Refer to Assign Voice Extensions to Users for more details.
Does screen sharing stop if a call is transferred?
Screen sharing stops automatically when a call is transferred. If you need to continue sharing your screen with the new recipient, you will need to restart screen sharing once the transferred call is connected on their end.
How do I enable SIP integration for Rocket.Chat Voice?
SIP integration is highly dependent on your unique network architecture and can be complex. To guarantee a successful and stable voice call deployment, contact our Sales team.