Omnichannel FAQ
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Omnichannel FAQ
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How can I set the email field on the Livechat widget as optional?
To make the email field on Livechat widget registration page optional,
Navigate to Omnichannel > Livechat appearance > Registration Form and disable the Show email field.
Then go to Omnichannel > Custom Field and create an email field with the required button disabled.
How do I change the appearance of the Livechat widget?
On the workspace, update the Livechat Widget Appearance settings and the Livechat settings according to your needs. Additionally, use the various Livechat widget API methods to extend functionalities. Enter the code after the Livechat Widget Installation script. For further Livechat development details, see Livechat Widget Development and Customization.
I have enabled Omnichannel in the settings and configured the Livechat widget, but I don’t receive any Livechat messages.
At least one user must have the Livechat agent role for you to have Omnichannel conversations.
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