Permission to use the Mailer Tool. Accessible from Administration -> Mailer.
Access Permissions Screen
Permission to create and edit roles and permissions. Accessible from Administration -> Permissions.
Permission to add all users to a room.
Add Omnichannel Agents to Departments
Permission to assign an onmichannel agent to a department.
Permission to manage different OAuth services and apps. Accessible from Administration -> OAuth Apps.
Permission to add channels to a team.
Permission to add members to a team.
Add User to Any Public Channel
Permission to add a user to a public channel.
Add User to Any Private Channel
Permission to add a user to a private channel.
Add User to Any Joined Channel
Permission to add a user to a joined channel.
Bypass rate limit for REST API
Permission to call api without rate limitation. See Rate Limiter.
Permission to archive a channel.
Permission to promote user to Admin. Requires view-user-administration permission. Accessible from Administration -> Users.
Permission to assign roles for a user. Requires view-user-administration permission. Accessible from Administration -> Users.
Permission to use the Auto Translate Tool. Accessible from Administration > Workspace > Settings > Message > Auto Translate.
Permission to ban a user.
Block IP Device Management
Permission to bulk create public channels.
Permission to bulk add users.
Permission to start a meeting. Requires Video Conference -> BigBlueButton enabled. Accessible from More -> BBB Video Chat -> Start Meeting.
Permission to prune a channel's messages and/or files.
Permission to prune a group's messages and/or files.
Permission to prune direct messages and/or files.
Permission to close your own Live Chat channels.
Close Other Omnichannel Room
Permission to close other Live Chat channels.
Permission to convert team to channel.
Permission to create public channels.
Permission to start direct messages.
Permission to create invite links to add members to a room
Permission to create private groups.
Create Personal Access Tokens
Permission to create Personal Access Tokens. Accessible from My Account -> Personal Access Tokens.
Permission to create new users. Accessible from Administration -> Users. Click the + sign found on the top right hand corner of the Users list to create a new user.
Permission to create a team.
Permission to delete public channels.
Permission to delete direct messages.
Permission to delete a message within a channel.
Permission to delete your own message.
Permission to delete private channels.
Edit Livechat Room Custom Fields
Permission to edit a livechat custom field.
Permission to delete users.
Permission to delete a team
Permission to edit a message.
Permission to edit omnichannel contact.
Edit Other User Active Status
Permission to enable or disable other accounts. Accessible from Administration -> Users.
Permission to edit other users avatar.
Edit Other User E2E Encryption
Permision to edit other users E2E key.
Edit Other User Information
Permission to change other user's name, username or email address. Accessible from Administration -> Users.
Permission to modify other user's passwords. Requires edit-other-user-info permission. Accessible from Administration -> Users.
Edit Other User Two Factor TOTP
Permission to edit other user TOTP.
Permission to edit privileged settings.
Permission to edit a room's name, topic, type (private or public status) and status (active or archived).
Permission to edit a room avatar.
Edit Room's Retention Policy
Permission to edit's a room's retention policy.
Permission to edit a team.
Permission to add a team channel
Permission to add a team member.
Permission to forcefully delete messages, independent of any deletion blocking setting.
Permission to bypass join codes when entering a channel with a join code set.
Permission to leave the public channel.
Permission to leave the private channel.
Permission to log out device management
Permission to log out other users.
Permission to use the "Mail Messages" tool in the channel actions menu.
Manage Agent Extension Association
Permission to manange extension association.
Permission to manage all apps. Accessible from Administration -> Apps.
Permission to manage assets. Must also be admin Accessible from Administration -> Assets.
Permission to manage cloud. Requires view-user-administration permission. Accessible from Administration -> Cloud.
Permission to add custom emojis to the server. Accessible from Administration -> Custom Emoji.
Manage Incoming Integrations
Permission to manage all incoming integrations. Accessible from Administration -> Integrations.
Manage Outgoing Integrations
Permission to manage all ougoing integrations. Accessible from Administration -> Integrations.
Permission to manage OAuth apps. Accessible from Administration -> OAuth.
Manage Outgoing Integrations
Permission to manage all outgoing integrations. Accessible from Administration -> Integrations.
Manage Outgoing Integrations
User can create and edit own outgoing integration - webhooks.
Manage Own Incoming Integrations
User can create and edit own incoming integration - webhooks.
Manage Omnichannel Agents
Permission to manage omnichannel agents.
Manage Omnichannel Canned Responses
Manage Omnichannel Departments
Manage Omnichannel Managers
Permission to manage omnichannel managers.
Manage Omnichannel Monitors
Permission to manage omnichannel monitors.
Manage Omnichannel Priorities
Permission to manage omnichannel tags.
Permission to manage omnichannel units.
Manage Moderation Actions
Permission to change settings which are explicitly granted to be changed.
Permission to manage sounds. Accessible from Administration -> Custom Sounds.
Permission to manage user status.
Manage Voip Call Settings
Permission to manage Voip call settings.
Manage Voip Contact Center Settings
Permission to manage Voip contact center.
Permission to mention everyone in a channel.
Permission to notify active users in a channel.
Permission to impersonate other users using message alias. Accessible from Administration -> Permissions. |
Permission to mute other users in the same channel.
Permission to put a room on hold.
On Hold Others Omnichannel Room
Permission to put livechat room on hold for others.
Permission to outbound voip calls.
Permission to pin a message in a channel.
Permission to post messages on read-only channels.
Permission to preview public channels.
Permission to register a workspace manually.
Remove Closed Omnichannel Room
Permission to close Live Chat rooms. Requires
view-livechat-rooms permission. Accessible from Live Chat -> Current Chats.
Remove Omnichannel Departments
Permission to remove slackbridge links
Permission to remove a channel from a team.
Permission to remove users from channels.
Permission to request a PDF transcript for a chat.
Permission to reset the server.
Permission to use the data importer tools. Must also be an admin. Accessible from Administration -> Import.
Permission to run migrations.
Save All Canned Responses
Permission to save all canned responses.
Permission to save canned responses.
Save Department Canned Responses
Permission to save canned responses in the right.
Save Others Omnichannel Room Info
Permission to add additional information to both the visitor and Live Chat rooms.
Permission to bypasses rate limit of 5 messages per second.
Send Omnichannel Conversation Transcript
Permission to send omnichannel transcript.
Permission to set leaders for channels
Permission to set moderators for channels.
Permission to set other users as owner of a public channel.
Permission to react to messages in only channels.
Permission to set room read-only. Accessible from Room Info -> Edit.
Permission to create message snippets.
Permission to start a discussion.
Start Discussion (Other-User)
Permission to start a discussion, which gives permission to the user to create a discussion from a message sent by another user as well.
Sync authentication services' users
Permission to sync users from other authentication services to the workspace.
Toggle Room E2E Encryption
Permission to toggle E2E encryption.
Permission to unarchive channels.
User Generate Access Token
Permission to create authorization tokens for users.
Ring other users when calling
Permission to ring other users when calling.
View Agent Canned Responses
Permission to view canned responses of an agent.
View Agent Extension Association
Permission to view agent extension association.
View All Canned Responses
Permission to view all canned responses
Permission to view all team's channels
Permission to view all teams
View Members List in Broadcast Room
Permission to view the list of users in a broadcast channel.
Permission to view public channels.
Permission to view direct messages. Does not affect the ability to begin/start a direct message with another user.
Permission to view device management dashboard
View Engagement Dashboard
Permission to view engagement dashboard.
Permission to view federation data
View Full Other User Info
Permission to view full profile of other users including account creation date, last login, etc.
Permission to view the channel history.
Permission to view import operations
Permission to view the join code of channels.
Permission to view current joined channels.
Permission to view Live Chat channel.
View Omnichannel Analytics
Permission to view Live Chat analytics. Requires Live Chat feature enabled and
View Omnichannel Appearance
Permission to view live chat appearance.
View Omnichannel Business-Hours
Permission to view live chat business hours.
View Omnichannel Current Chats
Permission to view live chat current chats
View Omnichannel Custom Fields
Permission to view Omnichannel custom fields.
View Omnichannel Departments
Permission to view Omnichannel departments.
View Omnichannel Installation
Permission to view Omnichannel installation
Permission to view other Live Chat managers.
Permission to view Omnichannel queue
View Omnichannel Real-time Monitoring
Permision to view live chat real time monitoring.
View Omnichannel Rooms closed by another agent
Permission to view live chat rooms closed by another agent.
View Omnichannel Rooms closed by another agent in the same department
Permission to view live chat rooms closed by another agent in the same department.
Permission to view a list of Live Chat channels.
View Omnichannel Triggers
Permission to view live chat triggers.
View Omnichannel Webhooks
Permission to view live chat webhooks
Permission to view logs. Accessible from Administration -> View Logs.
Permission to view moderation console of the server.
View Omnichannel Contact Center
View Omnichannel Contact Center
Permission to manage access to the contact center.
Permission to manage channels on the admin screen.
Permission to find new channels and users. Users without this permission won't see channels that they are not part of when searching using the spotlight.
Permission to view private channels.
Permission to view privileged settings.
Enables Administration -> Channels module. Enables Permission to view public, private, and direct message statistics. Does not include permission to view conversations or archives.
View StatisticsView User Administration
Enables Administration -> Info module. Enables the permission to view system statistics such as number of users logged in, number of rooms, operating system information.
Enables Administration -> Users module. Only includes partial, read-only list view of other user accounts currently logged into the system. No user account information is accessible with this permission. Add view-full-other-user-info to see a complete list of other users via the Administration -> Users.
Permission to access the Message Auditing Panel
Permission to check the details about who used the Message Auditing Panel and their search results
Allow file upload on mobile devices
Allow file download on mobile devices
permission to allow mobile users to be able to download and upload files from and to the server