License Application

As of December 15, 2023, Rocket.Chat has ceased support for connections from cloud services and official mobile/desktop apps to workspaces running legacy versions outside our support window. Users on unsupported legacy servers are advised to upgrade to the latest Rocket.Chat version to ensure continued access to cloud, mobile, and desktop applications. Each Rocket.Chat version is supported for six months post-release.

Rocket.Chat has always been at the forefront of providing secure and scalable solutions. To gain a comprehensive understanding of Rocket.Chat, we recommend exploring the extensive capabilities using our premium plans. A license is applied to your workspace when you subscribe to any of Rocket.Chat's premium plans. Alternatively, you can contact our sales team for a license and manually apply it to your workspace.

The guide provides detailed instructions on how to sync your workspace license on different kinds of workspaces.

Before you proceed, contact sales to get a valid license for the plan you want to apply to your workspace.

I have a SaaS workspace

You have a SaaS workspace, and you've purchased a license for it.

To sync the license,

• Log in to your workspace as the administrator.

• Go to Administration > Subscription and click the Sync license update button. This fetches the license for your workspace from Rocket.Chat Cloud.

• For workspaces below 6.5, go to Administration > Workspace > Registration > Manage. For workspaces below 6.0, go to Administration > Connectivity Services.

• Then, click Sync.

• Keep in mind that older workspace versions may be out of the support window duration. To learn about this, see support prerequisites and version durability.

Your license has now been applied to your workspace, and it is ready to use. Go to Administration > Subscription to confirm and view your current workspace plan.

I have a self-managed registered workspace

You have a self-managed workspace that you've registered and gotten a license provisioned.

To sync the license,

• Log in to your workspace as the administrator.

• Go to Administration > Subscription and click the Sync license update button. This fetches the license for your workspace from Rocket.Chat cloud.

• For workspaces below 6.5, go to Administration > Workspace > Registration > Manage. For workspaces below 6.0, go to Administration > Connectivity Services.

• Then, click Sync.

• Keep in mind that older workspace versions may be out of the support window duration. To learn about this, see support prerequisites and version durability.

Your license is applied to your workspace and is ready to use. Go to Administration > Subscription to confirm and view your current workspace plan.

I have a self-managed unregistered workspace

Unregistered workspaces are no longer supported. All workspaces are registered automatically from the 6.5 version. Refer to support prerequisites and version durability.

You have an existing workspace but have not registered and have been given a registration token to register and apply.

To sync the license,

• Copy the registration token provided to you.

• For workspaces on version 6.0 or newer

  • Navigate to Administration > Workspace > Registration

  • Click Register and then click Use Token

  • Paste the token provided

• For workspaces below version 6.0

  • Navigate to Administration > Connectivity Services

  • In the Token field provided paste the token

  • Click Register

• Click on Sync to sync the workspace to Rocket.Chat cloud.

Your workspace is now registered, and your license has been applied to it. Navigate to Administration > Workspace to confirm and view your current workspace plan.

I have a self-managed air-gapped workspace

You have an air-gapped workspace and got the license token for the workspace.

To apply the license to air-gapped workspaces on version 6.5 and above, refer to air-gapped license.

To apply the license token to air-gapped workspaces on versions below 6.5,

• Navigate to Administration > Workspace > Workspace > Apply Offline License.

• Paste the license token you were provided.

• Click Apply License.

Your license is now applied to your workspace. Go to Administration > Workspace to confirm and view your current workspace plan.

If your workspace is not registered and you have the registration token,

• Navigate to Administration > Workspace > Registration.

• Click Register and then click Use Token.

• Paste the token provided.

Your workspace is now registered and your license applied to your workspace.

I do not have a SaaS workspace

If you purchased a license for a SaaS workspace, you will have a workspace provisioned for you.

To start using it,

• Visit the workspace URL and set it up following the setup wizard.

Your workspace is now ready to use.

I do not have a self-managed workspace

You purchased a license for a self-managed workspace but don't have a workspace.

To sync the license,

• Deploy a new workspace

• Visit your workspace URL and complete the Rocket.Chat setup wizard.

• Navigate to Administration > Subscription and click the Sync license update button. This fetches the license for your workspace from Rocket.Chat cloud.

• For workspaces below 6.5, navigate to Administration > Workspace > Registration > Manage. For workspaces below 6.0, navigate to Administration > Connectivity Services.

• Then, click Sync.

• Keep in mind that older workspace versions may be out of the support window duration. To learn about this, see support prerequisites and version durability.

Your license is now applied to your workspace and is ready to use. Go to Administration > Subscription to confirm and view your current workspace plan.

I do not have a self-managed air-gapped workspace

You don't have an air-gapped workspace yet, and you've purchased a license token to apply.

To apply the license,

• Deploy a new air-gapped workspace

To apply license to air-gapped workspaces on version 6.5 and above, refer to air-gapped license.

To apply the license token to air-gapped workspaces on versions below 6.5,

• Navigate to Administration > Workspace > Workspace > Apply Offline License.

• Paste the license token you were provided.

• Click Apply License.

Your license is now applied to your workspace. Navigate to Administration > Workspace to confirm and view your current workspace plan.

If your workspace is not registered and you have the registration token,

• Navigate to Administration > Workspace > Registration.

• Click Register and then click Use Token.

• Paste the token provided.

Your workspace is now registered, and your license applied to your workspace.

Cancel workspace subscription

To cancel your workspace subscription and revert to Community, go to Administration > Subscription and click the Cancel Subscription button.

You can only cancel your subscription from the workspace when you have subscribed to the Starter plan or any of our trials.