How to Initiate an Outbound Call as an Agent?
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How to Initiate an Outbound Call as an Agent?
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After you make yourself available to receive/make calls, you can start making outbound calls.
To make an outbound call, you can either dial from the dial pad or navigate to the contact center and call a contact from there.
![](http://cdn.us.document360.io/6ae79a05-7252-45d0-96e8-8f375e07b1b2/Images/Documentation/Initiating a call from the dialpad.avif)
![](http://cdn.us.document360.io/6ae79a05-7252-45d0-96e8-8f375e07b1b2/Images/Documentation/Initiating a call from the Contact Center.avif)
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