How to initiate an outbound call as an agent?

After you make yourself available to receive/make calls, you can start making outbound calls.
To make an outbound call, you can either dial from the dial pad or navigate to the contact center and call a contact from there. 
Initiating a call from the dialpad
Initiating a call from the Contact Center

How to take a call in Rocket.Chat voice channel?

Voice Channel FAQs

Last modified 6mo ago