Workspace FAQ

1. Open your browser and go to your workspace URL. This is typically provided by your workspace administrator and looks like:
   https://your-workspace-address.rocket.chat

2. Log in using your username and password.

For detailed instructions, see the Access Your Workspace guide.

Yes. Rocket.Chat is available on both iOS and Android via the App Store and Google Play.

After installing the app, enter your workspace URL and log in with your credentials.

For installation steps, see the Install Desktop and Mobile App guide.

If you're unable to log in:

1. Check that your workspace URL, username, and password are entered correctly.

2. If you forgot your password, click “Forgot your password?” on the login screen to reset it.

3. If you still can’t log in, contact your workspace administrator for help.

Yes. You can switch between multiple workspaces in both the desktop and mobile apps.

• Desktop: Click the + (plus) icon below the workspace list in the sidebar to add a new workspace.

• Mobile: Tap the workspace name, select Add workspace, and enter the new workspace URL and your login credentials.

Rocket.Chat requires an internet connection for real-time messaging. However, previously loaded messages may still be available offline due to local caching, depending on your browser or app settings.

To require email-based two-factor authentication (2FA) for a specific role:

1. Ensure SMTP is configured and working in your workspace.

2. Go to Manage → Workspace → Settings → Accounts and:

   • Enable Two Factor Authentication

   • Enable Two Factor Authentication via Email

3. In the same section, open Registration and enable:

   • Require email verification to login

4. Go to Manage > Workspace > Permissions:

   • Select the role you want to update

   • Enable Users must use Two Factor Authentication

Role-based enforcement is only available on the Enterprise plan.

What happens next?

Users with this role will receive a verification code by email when logging in and must enter it to access the workspace.

1. Go to Manage > Workspace > Settings > Assets

2. Upload your logo (SVG format) in the favicon (svg) field

1. Go to Manage > Workspace > Settings > Assets

2. Upload a 512×512 PNG version of your logo in the android-chrome 512×512 (png) field

To disable new user registrations:

1. Log in with an account that has administrator privileges

2. Go to Manage → Workspace → Settings → Accounts

3. Scroll to the Registration section

4. Set Registration Form to Disabled, then save your changes

Once disabled, new users will not be able to register. Existing users can continue to log in as usual.

Yes. You can limit registration to users with a secret registration link.

Steps:

1. Go to Manage > Workspace > Settings > Accounts > Registration

2. Set Registration Form to Secret

3. Enter a value in the Registration Form Secret URL field (for example, my-secret-code) and save

Your registration page will then be available only at

https://yourdomain.com/register/my-secret-code

Share this link only with users who are allowed to register.

Email verification ensures that only users with a verified email address can log in to your workspace.

When enabled, users must confirm their email address before they can access the workspace.

1. Go to Manage → Workspace → Settings >  Accounts

2. In the Registration section, enable Require email verification to login

Once enabled, users must verify their email before logging in.

Yes. Workspace admins can manually mark a user’s email as verified:

1. Go to Manage > Workspace > Users

2. Open the user’s profile

3. Enable Mark email as verified

Email verification requires SMTP to be properly configured.

If SMTP is not set up correctly:

• Verification emails will not be sent

• Users may be unable to log in

Check your SMTP settings to ensure email delivery is working.

It depends on the type of conversation:

• Public channels: Visible to all users, including administrators

• Private channels and direct messages: Only visible to members

When can admins access private messages?

Admins can access private messages only if they have a Message Auditor role enabled.

Users with this role can:

• Access messages (public and private) through the audit panel

• Have their activity recorded in Audit Logs

To prevent message access by auditors, use end-to-end encryption (E2EE).

By default, Rocket.Chat stores uploaded files on the server so they can be accessed and downloaded by other users.

Currently, there is no setting to send files without storing them.

Alternatives

If you want to avoid long-term file storage on your server, you can:

• Use external file-sharing services: Share links from services like Google Drive or Dropbox instead of uploading files directly.

• Configure file retention rules: Automatically delete uploaded files after a set period (for example, 7 or 30 days) so they are not stored permanently.

You can customize notifications at different levels depending on your needs:

• Default workspace settings: Workspace admins can adjust Accounts settings to define default notification behavior, including email, room, message alerts, and sound volume. Users can later manage their own preferences in their account settings.

• Global notification behavior: Users can adjust how notifications work across the workspace in the Notifications setting under General settings.

• Per-room notifications: Users can customize notifications for individual rooms, such as muting alerts or changing mentions.

• Mobile push notifications: Users can configure mobile push notifications to stay connected when using the Rocket.Chat mobile apps.