Workspace FAQ

Prev Next

How do I access my workspace in Rocket.Chat?

Open your browser and go to the URL provided by your administrator, which will be in the format https://your-workspace-address.rocket.chat. Enter your username and password to log in.

For more details, refer to the Access Your Workspace document.

Can I access my workspace through a mobile device?

Yes, Rocket.Chat provides mobile applications for both iOS and Android. You can download these from their respective app stores. Once installed, enter your workspace URL and login details to access your workspace.

See how to install the app from the Install Desktop and Mobile App document.

I'm having trouble logging in to my workspace, what can I do?

Ensure you've entered the correct workspace URL and login details correctly. If you've forgotten your password, use the Forgot your password? link on the login page. If problems persist, contact your workspace administrator.

Can I switch between multiple workspaces in Rocket.Chat?

In the desktop and mobile apps, you can switch between different workspaces by adding a new server.

  • In the desktop application, click the plus icon below the workspace list on the left sidebar to connect to a new Rocket.Chat workspace.

  • In the mobile app, tap the title of your current workspace and select Add workspace. Enter the workspace URL to connect with your credentials.

Can I access Rocket.Chat offline?

Rocket.Chat requires an internet connection for real-time messaging. However, if you've accessed some chats while online, you may be able to see them offline due to caching, depending on your app or browser settings.

Two-factor authentication FAQ

How do I make email two-factor authentication mandatory for a role?

  1. Confirm that SMTP is configured and functional in your workspace

  2. Go to Accounts > Two Factor Authentication. Enable Two Factor Authentication and Two Factor Authentication via Email.

  3. Go to Accounts > Registration and enable Require email verification to login.

  4. Navigate to Permissions and edit the role. Enable Users must use Two Factor Authentication for that role. Editing roles is exclusively available on the Enterprise plan.

When users in that role log into your workspace, they will receive an authentication code via email and be prompted to enter the code before accessing your workspace.

White-labeling FAQ

Rocket.Chat's white-labeling feature allows you to customize your workspace to sync with your organization's brand identity.

How to change your workspace logo in the servers list on the desktop app?

To update your workspace logo in the list of servers on the desktop app,

  1. Go to Administration > Workspace > Settings > Assets.

  2. Upload an SVG format of your logo in the favicon (svg) field.

How to change your workspace logo in the servers list on the mobile app?

To update your workspace logo in the list of servers on the mobile app,

  1. Navigate to Administration > Workspace > Settings > Assets.

  2. Upload a 512x512 PNG version of your logo in the android-chrome 512x512 (png) field.

Registration FAQ

How do I lock registration on Rocket.Chat?

  1. Log in to Rocket.Chat with an account that has administrative privileges.

  2. Click on the three horizontal lines icon in the top left corner of the chat window, which will bring up a dropdown menu.

  3. Click on Workspace > Settings > Accounts.

  4. On the accounts menu, scroll down to the Registration section.

  5. You see an option labeled Registration Form. By default, it's likely set to Public. Click on it and change it to Disabled, depending on your preference.

  6. Save the changes.

By changing the registration method to Disabled, no new registrations will be accepted at all. Keep in mind that this will only prevent new user registrations. Existing users can still use the platform as usual.

Alternatively, you can select the Registration Form option as Secret. Then, provide a random string in the Registration Form Secret URL field. This means that the workspace registration URL will only be available through a specific URL that admins can provide to users. For example, https://test.rocket.chat/register/<secret_string>

What is user email verification?

If you want users to verify their email when they register in your workspace, enable the Require email verification to login setting in the Accounts settings. Now, only users with verified emails can log in to the workspace.

Workspace admins can also verify a user’s email from the Users panel. To do this, edit the user and enable the Mark email as verified setting.

(Make sure that you have configured SMTP settings in your workspace.)

Message privacy FAQ

Can my workspace administrator access or view data or messages in a channel even if they are not members of that particular channel?

Messages in public channels or chats are visible to everyone in the workspace, including administrators. However, messages in private channels or chats are only accessible to members of those channels.

If the workspace includes  Message Auditor roles, individuals in these roles can view all messages—whether in public or private channels—through the audit panel. Any message audits performed by auditors will generate Audit Logs, which other auditors can review.

For enhanced privacy, if you use end-to-end encrypted (E2EE) or off-the-record messaging, even auditors cannot access those messages.

File upload FAQ

Why am I getting the "Request Entity Too Large" error when uploading a file?

This usually means the file you're uploading is larger than the configured limit.

 

Start by checking your Rocket.Chat settings:

  1. Go to Administration > Workspace > Settings > File Upload

  2. Increase the Maximum File Upload Size if needed

If you're using Nginx as a reverse proxy, the error may be coming from Nginx instead. Update your Nginx config to increase the client_max_body_size value. Refer to the Nginx documentation for more details.

Very large files can also cause issues with MongoDB's sort operations. If that happens, follow this guide to troubleshoot.

Notifications FAQ

How do I manage workspace notifications?