Workspace FAQ

How do I access my workspace in Rocket.Chat?

Open your browser and go to the URL provided by your administrator, which will be in the format https://your-workspace-address.rocket.chat. Enter your username and password to log in.

Can I access my workspace through a mobile device?

Yes, Rocket.Chat provides mobile applications for both iOS and Android. You can download these from their respective app stores. Once installed, enter your workspace URL and login details to access your workspace.

How can I access my workspace if I forget the URL of my Rocket.Chat workspace?

If you forget the URL of your Rocket.Chat workspace, you should contact your workspace administrator or IT department. They can provide you with the correct URL.

I'm having trouble logging in to my workspace, what can I do?

Ensure you've entered the correct workspace URL and login details correctly. If you've forgotten your password, use the Forgot your password? link on the login page. If problems persist, contact your workspace administrator.

Can I switch between multiple workspaces in Rocket.Chat?

You can switch between different workspaces by adding a new server. Click on the dropdown menu next to your workspace name (top left corner), then click Add new server.

Can I access Rocket.Chat offline?

Rocket.Chat requires an internet connection for real-time messaging. However, if you've accessed some chats while online, you may be able to see them offline due to caching, depending on your app or browser settings.

Registration FAQ

How do I lock registration on Rocket.Chat?

  1. Log in to Rocket.Chat with an account that has administrative privileges.

  2. Click on the three horizontal lines icon in the top left corner of the chat window, which will bring up a dropdown menu.

  3. Click on Workspace > Settings > Accounts.

  4. On the accounts menu, scroll down to the Registration section.

  5. You see an option labeled Registration Form. By default, it's likely set to Public. Click on it and change it to Disabled, depending on your preference.

  6. Save the changes.

By changing the registration method to Disabled, no new registrations will be accepted at all.

Keep in mind that this will only prevent new user registrations. Existing users can still use the platform as usual.