Units Manager's Guide
Using units, you can group your departments for management purposes.
Suppose you are a manager or a monitor and want to oversee multiple departments, you can make a unit of those departments and manage it.
To access Units settings:
Go to Units in the omnichannel panel settings, as shown below:
You can see the list of units.

To create a new Unit:

  1. 1.
    Hit New Unit.
The new unit creation pane will appear.
  1. 1.
    Name your new unit.
  2. 2.
    Set its visibility. Private/Public. A private unit will be available only for you.
  3. 3.
    Add the desired departments to your unit.
  4. 4.
    Assign monitors.
  5. 5.
    Hit Save.
As shown below:
Your newly created unit will appear in the list, as shown below:
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