Last updated: January 31st 2020
Rocket.Chat is a free and open source team chat collaboration platform that allows users to communicate securely in real-time on web, desktop or mobile and to customize their interface with a range of plugins, themes and integrations with other key software. Anyone in the world can download and run a Rocket.Chat server at any time.
As such, you need to be aware that any Rocket.Chat server may be operated by arbitrary businesses, groups or individuals with no relationship to Rocket.Chat Technologies Corp.
Rocket.Chat Technologies Corp. do not have access to these servers.
Rocket.Chat Technologies Corp. does not and cannot control or regulate how these servers are operated.
Rocket.Chat Technologies Corp. cannot access, determine or regulate any contents or information flow on these servers.
For total transparency, Rocket.Chat Technologies Corp. owns and operates only one publicly available Rocket.Chat server in the world. The server that Rocket.Chat Technologies Corp. operates can only be accessed at:
That server is subject to our Code of Conduct.
Any other Rocket.Chat server you access is not operated by Rocket.Chat Technologies Corp. and is subjected to the usage warning above.
To know if an instance belongs to Rocket.Chat cloud, please contact us or use domain information systems.
Rocket.Chat does not keep a log of IPs used to access either Community Server or Rocket.Chat Cloud instances.
When someone registers an account at our community server, hosted at https://open.rocket.chat, we ask for a name, an e-mail and a password, and they have to verify their e-mail address. Rocket.Chat does not monitor any public or private channels activities other than for the company's own use, such as the #general, #support and #dev public channels.
When someone signs up for a Rocket.Chat Cloud server, we ask for a name, e-mail, workspace name and domain they'd like to use. The e-mail is then verified before the instance is deployed. Every message and file sent is stored within Rocket.Chat cloud servers and databases hosted with Google Cloud Platform and/or Amazon Web Services. Rocket.Chat does not monitor the activity in Cloud servers.
Rocket.Chat retains data and backups of data for an undisclosed amount of time. Rocket.Chat makes backups of Cloud servers according to each customer's choice of plan (daily, twice daily or hourly). Some information we store is automatically collected, while other information is provided at the user’s discretion. Though we do store this information, we cannot guarantee its accuracy. For example, the server in use may not require real name use, email verification or identity authentication, hence the user may have created a fake or anonymous profile.
We accept requests from law enforcement to preserve records, which constitute potentially relevant evidence in legal proceedings. We will preserve, but not disclose, a temporary snapshot of the relevant account records for 90 days pending service of valid legal process.
Preservation requests, in accordance with applicable law, should:
be signed by the requesting official;
have a valid return official email address; and be sent on law enforcement letterhead;
include the server URL of the subject offense and any other information that may help us identify the offending server and/or user.
We may honor requests for extensions of preservation requests, but encourage law enforcement agencies to seek records through the appropriate channels in a timely manner, as we cannot guarantee that requested information will be available.
Law enforcement and government preservation requests for user information may be submitted to our legal team at email@example.com. You can find further instructions below.
Requests for user account information from law enforcement should be directed to Rocket.Chat Technologies Corp. in Wilmington, Delaware. Rocket.Chat responds to valid legal process issued in compliance with applicable law.
Non-public information about Rocket.Chat users will not be released to law enforcement except in response to appropriate legal process such as a subpoena, court order, or other valid legal process – or in response to a valid emergency request, as described below.
Requests for the contents of communications (e.g., messages, files) require a valid search warrant or equivalent from an agency with proper jurisdiction over Rocket.Chat.
Yes. Rocket.Chat's policy is to notify users of requests for their Rocket.Chat account information, which includes a copy of the request, as soon as we are able (e.g., prior to or after disclosure of account information) unless we are prohibited from doing so (e.g., an order under 18 U.S.C. § 2705(b)). We ask that any non-disclosure provisions include a specified duration (e.g., 90 days) during which Rocket.Chat is prohibited from notifying the user. Exceptions to user notice may include exigent or counterproductive circumstances, such as emergencies regarding imminent threat to life, child sexual exploitation, or terrorism.
Requests for user account information in accordance with applicable law, are required to include the following information:
Include the Rocket.Chat server URL and @username of the subject Rocket.Chat account in question;
Provide details about what specific information is requested (e.g., messages, files, account information) and its relationship to your investigation;
Include a valid official email address (e.g., firstname.lastname@example.org) so we may get back in touch with you upon receipt of your legal process;
Be issued on law enforcement letterhead.
Law enforcement and government requests for user information should be submitted through email@example.com. You can find further instructions below.
Unless otherwise agreed upon, we currently provide responsive records in electronic format (i.e., text files that can be opened with any word processing software such as Word or TextEdit).
The records that we produce are self-authenticating. Additionally, the records are electronically signed to ensure their integrity at the time of production. If you require a declaration, please indicate it in your submission.
Rocket.Chat may seek reimbursement for costs associated with information produced pursuant to legal process and as permitted by law (e.g. under 18 U.S.C. §2706).
Rocket.Chat evaluates emergency disclosure requests on a case-by-case basis in compliance with relevant law (e.g., 18 U.S.C. § 2702(b)(8)). If we receive information that provides us with a good faith belief that there is an exigent emergency involving the danger of death or serious physical injury to a person, we may provide information necessary to prevent that harm, if we have it.
If there is an exigent emergency that involves the danger of death or serious physical injury to a person that Rocket.Chat may have information necessary to prevent, law enforcement officers can submit an emergency disclosure request through firstname.lastname@example.org.
Please include all of the following information:
Indication on your cover sheet, which must be on law enforcement letterhead, that you're submitting an Emergency Disclosure Request;
Identity of the person who is in danger of death or serious physical injury;
The nature of the emergency (e.g., report of suicide, bomb threat);
Rocket.Chat server URL and/or @username of the subject account(s) whose information is necessary to prevent the emergency;
Any specific Rocket.Chat messages you would like us to review;
The specific information requested and why that information is necessary to prevent the emergency;
The signature of the submitting law enforcement officer; and
All other available details or context regarding the particular circumstances.
Our address details are:
Rocket.Chat Technologies Corp. 251 Little Falls Drive, Wilmington, DE, 19808
Receipt of correspondence is for convenience only and does not waive any objections, including the lack of jurisdiction or proper service.