Rocket.Chat's Support Structure

In today's fast-changing digital world, having a robust support system is very important. We know this and have carefully made a support system for all our users. Whether you're an enterprise client or a community enthusiast, we ensure that your queries and concerns are addressed promptly and efficiently.
  1. 1.
    • If you've chosen Rocket.Chat's Enterprise Edition, you're entitled to direct support from our Support Team. This ensures that any challenges you face are addressed by experts who understand the intricacies of the platform.
    • Dive deeper into the specifics of the support provided for the Enterprise Edition in the Enterprise Support and Version Durability section.
  2. 2.
    • For those using the Community Edition of Rocket.Chat, the platform's vast community of developers, is a treasure trove of knowledge. These community members often provide insights and solutions to common challenges.
    • Additionally, our extensive documentation serves as a comprehensive guide, ensuring that most of your questions are addressed without the need for external assistance.
  3. 3.
    • We value its long-term users. Hence, we provide Legacy Support for older versions. This ensures that users of outdated versions still have a lifeline when they face challenges.
For a more detailed understanding of Rocket.Chat's support nuances, especially for enterprise users, explore the Enterprise Support and Version Durability guide.