Rocket.Chat's Support Structure
In today's fast-changing digital world, having a robust support system is very important. We know this and have carefully made a support system for all our users. Whether you're an enterprise client or a community enthusiast, we ensure that your queries and concerns are addressed promptly and efficiently.
- If you've chosen Rocket.Chat's Enterprise Edition, you're entitled to direct support from our Support Team. This ensures that any challenges you face are addressed by experts who understand the intricacies of the platform.
- For those using the Community Edition of Rocket.Chat, the platform's vast community of developers, is a treasure trove of knowledge. These community members often provide insights and solutions to common challenges.
- Additionally, our extensive documentation serves as a comprehensive guide, ensuring that most of your questions are addressed without the need for external assistance.