Support Ticketing System

To get support from us, click Support, as shown below:

Ticketing System

You are directed to rocket.chat ticketing system, as shown below:

Sign up

Click sign up, as shown below:

Enter your name and email address.

You receive the following invitation email.

Accept it and you are directed to the registration link, where you can set up your password, as shown below:

You can create a new ticket in the My Area tab, as shown below:

If you want to obtain service under the service-level agreement (SLA), please make sure that use our ticketing system. Tickets received from personal emails are not entertained by rocket.chat

You can also make use of our knowledge base and check out the articles here: